Support for Sony product | Technical Support

PlayMemories Home: FAQs



In this section you will find the most frequently asked questions (FAQs) about PlayMemories Home.

To help you find what you are looking for, please select one of the categories:




Specification

  • X
    What happens if I install "PlayMemories Home" on a computer with "PMB" already installed?
  • X
    Can the images imported to "PlayMemories Home" be copied to an external hard disk drive?
  • X
    What types of images can I import into "PlayMemories Home?"
  • X
    Can I convert images stored in HD (High Definition) to STD (Standard) quality images?
  • X
    Is “PlayMemories Home” compatible with Mac OS?

Installation


Import

  • X
    The images stored in my memory card cannot be imported into "PlayMemories Home."
  • X
    "Lack of space on the import destination" was displayed, and I could not import the images.

Playback / Edit

  • X
    Can I add the position information to plural images at once?
  • X
    I took pictures overseas with the position information attached. Do I have to change any settings in "PlayMemories Home"?
  • X
    Videos cannot be played back with Windows(r) Media Player.
  • X
    Videos cannot be played back properly with "PlayMemories Home".
  • X
    The video I exported to my camera cannot be played back.
  • X
    I played back a high definition quality (AVCHD format) video in "PlayMemories Home" but the playback was not smooth.
  • X
    Can video files be combined?
  • X
    How can I change the folder names or files names?
  • X
    Can I print photos with the dates inserted?
  • X
    I get glitches in the image when playing back video.

Disc

  • X
    I cannot find an option to create a Blu-ray disc on "PlayMemories Home".
  • X
    When I try creating a disc, an error message is displayed.

Troubleshooting

  • X
    After installing "PlayMemories Home", imported movies by the PMB are not displayed.
  • X
    Thumbnails in the [Camera and Media] are displayed small or with different aspect ratios from the images in the connected camera.
  • X
    The video data taken by DSC-M1 or DSC-M2 cannot be played back by "PlayMemories Home".
  • X
    When uploading a video from "PlayMemories Home" to a network media service, the uploaded video becomes shorter than the original video.
  • X
    I cannot view the images I stored in an external hard disk drive on "PlayMemories Home."
  • X
    I get a message saying "Could not find a writable drive."
  • X
    "PlayMemories Home" does not start up or does not operate properly.
  • X
    I use the AVCHD format video for "DVD-Video (STD) creation," but it takes a lot of time to create the disc.
  • X
    I cannot view the images stored in my computer on "PlayMemories Home."
  • X
    An "unknown error" sometimes occurs while I am editing video or authoring DVDs.
  • X
    When playing back or editing video on "PlayMemories Home," I get glitches in the images.
  • X
    Some of the videos and photos I shot cannot be found in [Cameras and media].

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